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The Customer Interface Benchmark Study provides clear insight into current executional performance as well as future issues that will help drive customer support strategies.

Customer Interface Benchmark Study

Download Customer Interface Benchmark Study brochure (pdf)

Business Logistics activities represent a cost of over $1.3 trillion per year (equal to 8.5% of the US Gross Domestic Product) and are growing at an annual rate of over 3.4%.  Business processes have a significant impact on your profitability, service levels, and customer satisfaction.  Benchmarking helps companies to proactively identify best demonstrated practices that lead to improved profitability, service, and asset utilization.

The Customer Interface Benchmark Study focuses on assessing the effectiveness of customer service offerings and performance.  Quantitative and qualitative inputs for the study are obtained from a cross-section of cooperating companies that service similar channels and market similar products.  Participants receive a customized benchmark report that highlights the study’s findings, their performance and the implications of the Benchmark Study’s conclusions.



Service Offerings
Best Practices Assessment
Distribution
Benchmark Study
Customer Interface Benchmark Study
Global Transportation Benchmark Study
Trade Customization Benchmark Study
Custom
Benchmark Study
Share Groups

“We found that both collecting the information and analyzing the results for Seber Logistics Consulting’s Benchmark study was very useful. It clearly identified opportunities that L’Oreal would otherwise not have been aware of.”

George Blizard
Sr. VP of Supply Chain
L’Oreal

 PDF DOWNLOADS

Executive Overviews
Supply Chain Improvement
Business Integration
Network Modeling
Best Practices Assessment
Warehouse Best Practices
Strategic Planning
Transportation Share Group

Benchmark Studies
Customer Interface Benchmark
Trade Customization Benchmark
Distribution Benchmark


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