Customer Interface Benchmark Study

Download Customer Interface Benchmark Study brochure (pdf)

Business Logistics activities represent a cost of over $1.3 trillion per year (equal to 8.5% of the US Gross Domestic Product) and are growing at an annual rate of over 3.4%.  Business processes have a significant impact on your profitability, service levels, and customer satisfaction.  Benchmarking helps companies to proactively identify best demonstrated practices that lead to improved profitability, service, and asset utilization.

The Customer Interface Benchmark Study focuses on assessing the effectiveness of customer service offerings and performance.  Quantitative and qualitative inputs for the study are obtained from a cross-section of cooperating companies that service similar channels and market similar products.  Participants receive a customized benchmark report that highlights the study’s findings, their performance and the implications of the Benchmark Study’s conclusions.